Frequently Asked Questions

Getting Started

What is Pluxbox Platform?

Pluxbox Platform is the only media-centric no-code platform, letting you design and develop technologically complex and closely tailored applications and systems for orchestration, automation, and unification of media workflows. Specifically tailored for the media industry, Pluxbox Platform offers a unique solution that allows media companies to precisely tailor their applications and systems to their unique business needs.

What is no-code?

No-code is the way of building applications without writing any code. It enables users to create and customize fully-functional apps in a very short time using visual development, drag-and-drop features, and pre-built logic blocks.

What is the pricing model for Pluxbox Platform?

The pricing for Pluxbox Platform is based on both the number of users and the integrations you use, allowing you to scale according to your needs.

Is there a free trial or demo version?

We are always glad to share a demo version of Pluxbox Platform for your exploration! Reach out to get an access.

Onboarding & Support

What is an onboarding process for new users?

To help new users get started, our onboarding process involves direct interaction with a dedicated Customer Success Manager. We begin with a collaborative brainstorming session to thoroughly understand your business needs and maximize the platform’s value for your organization. From there, we assist with the initial setup, guide you through the platform’s key features, and ensure your team feels confident using the tools effectively.

In addition to our extensive library of educational resources to kickstart your Pluxbox Platform journey, we also offer the option to arrange a customized, in-depth training program that provides a more guided learning settings for your team

What kind of customer support is available?

We provide three comprehensive support options to meet your needs.
Email support is ideal for general inquiries and standard questions,

Phone support is exclusively available to existing clients, delivering quick, personalized one-on-one assistance for immediate problem resolution.

Our Discord channel enables real-time interactions, allowing users to engage directly with our support team, collaborate with other users, and receive immediate guidance and community-driven solutions.

Do I need any technical skills or prior experience to use the platform?

No technical skills or prior experience are required to use Pluxbox Platform. While you can learn to use it independently with our resources, having a basic understanding of web technology can make getting started easier and quicker.

Features & Implementation

Does Pluxbox Platform support integration with external tools and services?

Yes, if an API is available, Pluxbox Platform can be integrated with any external tools and services.

Is Pluxbox Platform exclusively cloud-based, or can it be installed on-premise as well?

Pluxbox Platform offers flexible deployment options to fit your unique business needs. You can choose to use the platform exclusively in the cloud or install it on-premise for greater control over your infrastructure.

Can I add custom code if I want to extend the platform’s features?

You cannot add custom code directly within Pluxbox Platform. However, you can extend the platform’s features by integrating with external tools that support custom coding.

Can I customize user roles and permissions?

You can customize user roles and permissions on the Pluxbox Platform. This includes setting access levels for specific data collections, integrations, and workspaces, either for individual users or entire teams.

Have more questions? Reach out to us